Accepted payment methods
We accept payment by Bank Transfer and WorldPay Future Pay. We have chosen Worldpay our payment provider as it is more convenient for customers – after your initial payment by Worldpay they store your card details and on your next invoice date you are automatically charged for the invoice amount. This allows us to keep our administration costs to a minimum and also ensure customers services are kept online and not suspended due to non-payment. If you choose not to pay by Worldpay and pay by Bank Transfer all payments must be received on or before the due date otherwise out automated billing system will suspend your service. In some instances there may be an administration fee to un-suspend an overdue account – this will be no more than £50 + VAT.
Web Hosting & VPS
Payment is due upfront for the period of time ordered during checkout. Once this period is over you will be invoiced directly for the same period again. If payment is not recieved by the due date on the invoice your service will be automatically suspended 5 days past the renewal date. If payment is not recieved after 30 days of the due data your account and data will be automatically deleted. As per our terms and conditions it is the customers responsibility to ensure backups are taken of website and email data.
Web Hosting accounts will be automatically created upon receipt of payment. VPS servers are manually created and optimised and can take up to 48 hours to be provisioned and handed over.
Domain Names
Payment for domain names is required before the domain is secured. This means if you choose to pay by Bank Transfer your domain name order will not be processed until we receive payment to our bank account (This could allow someone else to purchase the domain name until we recieve payment). We therefore recommend paying for Domain names by Card to ensure your domain name is secured.
Lapsed domain names will incur a fee of up to £200 + VAT should they enter the redemption period at the registrar.
Northgate Web Ltd are members of Nominet for the provision of all .uk domains. All other TLD domains are provided by ResellerClub.
Refunds
As per our terms and conditions we offer no refunds. This includes pre-paid annual hosting, VPS servers and domain names. We do offer a 30 day money back guarantee on shared cPanel hosting, reseller cPanel hosting and VPS should you not be entirely happy with the service. No refunds will be provided for licences including but not limited to cPanel & JetBackup.
